Privacy Statement

1. Introduction

Brave Minds Social Services ("we", "us", "our") is committed to protecting the privacy and confidentiality of all personal information we collect. This Privacy Statement outlines how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect personal information including, but not limited to:

• Full name, date of birth, and contact details
• NDIS participant numbers and plan details
• Health, disability, and medical information
• Emergency contact details
• Financial information relevant to service funding
• Employment and qualification information (for staff applicants)

3. How We Collect Information

We collect personal information directly from you through referral forms, employment applications, phone calls, emails, and in-person meetings. In some cases, information may be provided by a support coordinator, advocate, or family member on your behalf.

4. Purpose of Collection

We collect and use personal information to:

• Deliver and manage support services
• Comply with NDIS and regulatory requirements
• Communicate with participants, families, and support networks
• Process employment applications
• Improve the quality of our services

5. Disclosure of Information

We do not sell, rent, or trade personal information to third parties. We may share information with:

• NDIS Quality and Safeguards Commission where required
• Other service providers involved in your care (with your consent)
• Emergency services where there is a risk to health or safety
• Legal or regulatory authorities where required by law

6. Storage and Security

Personal information is stored securely and protected from unauthorised access, misuse, or disclosure. We use appropriate physical, electronic, and administrative safeguards to maintain the security of your information.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate or out of date. To make a request, please contact us using the details below.

8. Complaints

If you have concerns about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For any privacy-related enquiries, please contact: